Privacy Policy

This Privacy Policy explains how Ronaq Real Estate Company collects, uses, stores, and protects personal information provided through our website, Google Ads lead forms, contact forms, phone calls, WhatsApp, or any other communication channel related to our real estate services.

By using our website or submitting your information through any contact form, you acknowledge that you have read this Privacy Policy and agree to the processing of your personal information as described below.

1. Who We Are

Ronaq Real Estate Company is responsible for collecting and processing the personal information submitted by customers when requesting information about our real estate projects, offers, or services.

2. Information We Collect

We may collect the following personal information when you submit a contact form or communicate with us:

• Name, if provided.

• Phone number.

• Email address, if provided.

• City or neighborhood of interest.

• Type of property or project you are interested in.

• Any additional information you voluntarily provide in your inquiry.

We may also automatically collect certain technical information when you visit our website, such as:

• Device type and browser.

• IP address.

• Pages visited.

• Source of visit or advertising campaign.

• Cookies or similar technologies used for analytics and performance measurement.

3. Why We Collect Your Information

We use your personal information for the following purposes:

• To contact you regarding your real estate inquiry.

• To provide you with details about projects, prices, offers, and available appointments.

• To arrange a phone call or project visit if requested.

• To improve the quality of our services and user experience.

• To measure and improve advertising campaign performance.

• To respond to customer questions and requests.

We do not use your information to make claims about your personal, financial, or private status.

4. Sharing Your Information

We do not sell your personal information or share it with third parties for marketing purposes without your consent.

We may share limited information with trusted service providers who help us operate our website, manage customer relationships, provide analytics, run advertising campaigns, or communicate with customers. Such sharing is limited to what is necessary to provide the requested service.

We may also disclose information if required by applicable laws, regulations, or official authorities in the Kingdom of Saudi Arabia.

5. Advertising and Analytics

We may use tools such as Google Ads, Google Analytics, or similar platforms to measure advertising performance and understand how visitors interact with our website.

These tools help us analyze traffic sources, improve campaigns, and enhance the user experience. We do not use this data to disclose sensitive personal information or to create ads that imply knowledge of a user’s personal or financial situation.

6. Cookies

Our website may use cookies or similar technologies to improve browsing experience, analyze website traffic, and measure advertising performance.

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website functions.

7. Data Protection

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we continuously work to improve our data protection practices.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.

Personal information may be deleted or deactivated when it is no longer needed, or upon request by the data subject, unless retention is required by law.

9. Your Rights

You may request to:

• Know the purpose of collecting your personal information.

• Access the personal information we hold about you.

• Correct or update your personal information.

• Request deletion of your personal information where legally possible.

• Withdraw your consent to receive marketing communications.

To exercise any of these rights, please contact us using the contact details below.

10. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We recommend reviewing the privacy policy of any external website you visit.

11. Children’s Privacy

Our real estate services are intended for adults. We do not knowingly collect personal information from children. If we become aware that a child’s personal information has been collected without parental consent, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. Any updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

For any questions about this Privacy Policy or requests related to your personal information, you may contact us at:

Ronaq Real Estate Company